Job description
About Thrive Broadband
Thrive Broadband is an internet service provider serving both business and residential customers, with the goal of bringing fast, reliable fiber internet to rural and underserved communities. We’ve all grown up with different access to the internet, and we know that technology is a necessary component of our families’ futures. So why is it that the small communities must wait for the metropolitan areas first? It is here where the digital divide starts, and our vision begins. Overall, our purpose is to build an internet that everyone trusts.
Now we are investing millions in building fiber networks around the country, partnering with towns and cities to change what communities expect from their Internet service provider.
Job Description
Thrive Broadband is seeking motivated and customer-oriented individuals to join our team as an Install Technician. As an Install Technician, you will play a vital role in ensuring our customers receive high-quality fiber internet installation services. This position offers a rewarding opportunity to contribute to the growth and success of our company while providing exceptional service to our customers.
The role includes:
- Perform fiber internet installations and connections at customer premises within the designated local markets.
- Conduct pre-installation site surveys and assess the requirements for fiber network connectivity.
- Install, terminate, and test fiber optic cables and related equipment to ensure reliable and high-speed internet service.
- Adhere to installation guidelines, quality standards, and safety protocols during all installation activities.
- Provide customers with detailed explanations of the installation process, equipment functionality, and troubleshooting procedures.
- Ensure accurate and timely documentation of all installation activities, including equipment records and customer information.
- Troubleshoot and resolve any issues or concerns related to the installation, ensuring customer satisfaction.
- Assist customers with the setup and configuration of their devices to connect to the fiber internet service.
- Communicate effectively with customers, addressing their questions, concerns, and inquiries in a professional and courteous manner.
- Work collaboratively with the local team, including other technicians and contractors, to ensure efficient service delivery.
- Maintain inventory of installation materials, tools, and equipment, reporting any shortages or discrepancies to the supervisor.
- Stay updated with the latest industry trends, technologies, and best practices related to fiber optic installations.
- Fulfill any other duties assigned by the Regional Field Operations Manager or General Manager for the region.
Knowledge, Skills & Abilities
- Prior experience in fiber optic installation, telecommunications, or related field is preferred.
- Strong technical skills and ability to use various tools and equipment for fiber optic installations.
- Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner.
- Solid understanding of fiber optic networks, terminations, connectors, and related equipment.
- Familiarity with industry standards and best practices for fiber optic installations.
- Ability to read and interpret technical drawings, diagrams, and installation instructions.
- Detail-oriented with strong organizational and documentation skills.
- Ability to work independently and efficiently, managing time and priorities effectively.
- Physical fitness and ability to work in various weather conditions and physically demanding environments.
- Valid driver's license and reliable transportation to travel to customer locations within the designated local markets.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Health insurance
Schedule:
- 10 hour shift
Ability to Relocate:
- Chewelah, WA 99109
Work Location: In person